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Keller Williams Frisco Stars - The Heritance Team

4783 Preston Rd
Frisco, TX 75034 get directions

100%

recommend 103 surveyed
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Oct 25, 2019
Harlow was great! Offered to be present at the property when I could not. He was helpful in identifying good/less than ideal areas. Provided tips and information about common issues in the home. Explained everything in detail about the homebuying process as often as he could.
suggestions

I can't think of anything

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Aug 10, 2019
Great service, communication, and people
suggestions

N/a

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Jun 29, 2019
Heritance Realty Group is filled with professionalism, expertise, and dedicated investment for their clients. Team members specialize in specific areas yet work together in a unified way adding a personal touch that makes them easy to work with and provides confidence and trust through the entire process. They work hard to maximize their clients’ benefits, and they do so with integrity. We feel very blessed to have had the opportunity to work with, and be represented by, Heritance Realty Group. In many ways, we feel we have been adopted as part of the Heritance family.
suggestions

One of the marks of a great company is their desire and ability to take corrective feed back for improvement. We wish we could be able to be helpful in this regard, however our experience was so complete and quite a pleasure for us throughout the entire process (that is typically extremely stressful). The Heritance team did not leave any detail undone, and were a joy to work with. They have our complete trust and gratitude. We would recommend them to anyone with absolute confidence.

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Apr 22, 2019
The team is very responsive and supportive of client needs. They work hard to demonstrate that the client comes first.
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Mar 04, 2019
The group works very diligently to understand the needs of the buyer. In our case we had family, schools times 3, church, community, and respective neighborhoods and areas that typically make for a hard find. Their knowledge of areas, ability to find information when requested, and historical past accompanied with projected futures for growth and community plans made choosing an area a more peaceful process. The portal was very helpful to learn about homes and relay our thoughts to them and allow for a refined search as time proceeded on our search for a home.
suggestions

A difficult question as the experience was great. Maybe some warm chocolate chip cookies for the kids after the sale. I am unable to think of a way to improve on the job that was done - hence the cookies. Any difficulty we had resided with “other parties” and out of their control. Only other thought would be a summary of items that are TX specific...especially for those new to the state. The property taxes, homestead laws, and maybe mortgage “step” process for the buying experience. To set on course the mind set and prepare the buyer so to know what comes next and expected time lines.

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Oct 15, 2018
Very knowledgeable and great communication. I am very satisfied with the property I purchased. A very effortless and stress free process.
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Aug 01, 2018
If you are looking for a company that makes buying a home as easy and seamless as possible, Heritance Realty Group should be your choice. We had our own personal portal that was linked to our email. When a house came on the market that met our criteria we were immediately notified. When you add in our amazing realtor, Melanie Chatterton, we have nothing but great things to say. Thank you for making this process fun and easy.
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Jul 31, 2018
We worked with Melanie Chatterton. She went over and beyond in helping us. We are new to Texas and it was nice dealing with someone who helped us with the various area’s. In addition, we felt very quickly that we could trust her. She is truly a delight to work with.
suggestions

Nothing. We are 100% happy!

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Jun 05, 2018
Honest, straightforward, responsive
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May 30, 2018
I would highly recommend the Heritance Realty Group. They are very professional, they take time to understand the needs of the client, they know the market and price the home competitively. Our house was sold in three days after listing it. The buyer lost his job and the Heritance team immediately contacted people from an open house held the first weekend after the home went on the market. We had two full price offers the same day which caused a slight bidding war. The Heritance team helped at every step from getting repairs done to a timeline of what needed to happen when until house closed. We are very impressed.
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Mar 19, 2018
They has been so helpful and everything they do! We always have an email update of what they’re working on, homes to look at or things we should be focusing on. We have been so happy with Jonathan Roberts and his assistant Jill. Would call him a dear friend. We will definitely use them again and recommend them to anyone we talk with. Thank you.
suggestions

None

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Oct 20, 2017
For these folks...it's not just about buying a house. It's about buying a home. They take the time to advise and teach...and that's the extra mile!
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Jul 31, 2017
Very informative professional from start to finsh
suggestions

On the financial services with all the signing a 1 person to handle all doc's A one point of contact from start to finish A schedule for a signing

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Jul 22, 2017
Thomas and I had one of the best realtor a person could ask for, just bubbly, nice personality, show concern and made sure we understood everything that was going I could go on and on. Such a very nice person. Thomas and I was very pleased with Christie, great job
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Jul 16, 2017
Great friendly people who offer excellent service.
suggestions

Not sure. Everything was perfect.

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Jul 16, 2017
John is great!
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May 25, 2017
I appreciate the care given to us personally as though we were their only client and the promptness with which all matters were handled.
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May 07, 2017
The personal and accommodating but professional service we received from Melanie.
suggestions

I would enjoy direct access to a comparative sales data base.