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Movestar Fireman Movers

4431 Simonton Rd
Dallas, TX 75244 get directions
(774) 219-3967

94%

recommend 924 surveyed
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Sep 18, 2017
They were efficient , pleasant, and worked hard!
suggestions

I don't see how--showed up on time, worked hard and were pleasant !

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Sep 15, 2017
Efficient, timely moved is, took good care of our belongings
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Sep 15, 2017
Timely. Very professional. Fast work. Quality people and equipment
suggestions

Nothing

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Aug 13, 2017
Quick and efficient. reasonably priced
suggestions

They broke the legs off some off the cabinets in my garage and didn't say anything...

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Aug 11, 2017
From my initial contact to the final box moved in everyone was very helpful and professional.
suggestions

I can't think of anything.

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Aug 10, 2017
suggestions

Rough handling of furniture resulted in multiple damages, many of which were not noticed until after they left. Didn't self report major damage items that were known at the time of the damage. Very nice movers and very helpful but a difficult experience overall in terms of quality of handling.

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Aug 10, 2017
Great crew. Same men moved us two years ago. Can't say enough about the care they take with the move. Highly recommend Movestar.
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Aug 08, 2017
Extra care was taken of my artwork. Courteous staff. A good alternative to the high white glove moving companies.
suggestions

Since I had several smudge marks on my lamp shades and lighter color upholstered chairs, please use clean gloves.

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Aug 08, 2017
suggestions

I was told that appliances would be hooked up(none were gas) Then when the workers arrived, they showed me their directive that indicated they were to NOT to hookup/unhook & showed me the order. I have contacted the salesperson on several occasions & not a word back. I sent him copy of what their orders were. The $450 was a lot of time (at my expense) of waiting around for these gentlemen to figure it out. One worker saying he'd never had to unhook a DW to move. Disappointed & pricey for inexperience.

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Aug 07, 2017
Best guys around used several times over the years
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Aug 07, 2017
Professional courteous service, thanks
suggestions

nothing,

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Aug 07, 2017
I have used these guys 4 times now. Each time they show up early, give more than I asked, are extremely careful with my things, pleasant, kind, honest, HARD WORKING, and thoughtful. I would recommend them without exception!!
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Aug 07, 2017
They did a great and quick job!
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Jul 13, 2017
They made our move very easy. Lance returned my inquiry in less than a day. He was professional and set straight expectations around our estimate. The price was fair. We were able to book the date that we wanted. The movers showed up on time and were very prepared. They were cordial and did a great job. They were done in less time than quoted.
suggestions

We had a piano to move and I wasn't aware that it couldn't be brought upstairs. It might have been nice to know up front that there was that limitation. I was told that I could contact them to have their 3rd party vendor come to move it upstairs if I chose to.

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Jun 23, 2017
suggestions

I've used MoveStar for many years to include 5+ moves and two years of storage. Unfortunately this past move, my 3 month old dryer rolled off the back of the truck. I was offered less than $70 for a $800+ dryer. When I objected, I was offered an old set that they had or they would pay for 1/2 of a refurbished dryer or $200. Why would any of those be acceptable when I trusted them with a new $800+ dryer? It's now been almost a month and nothing has been resolved. Yes, the company was within its rights to offer the low sum but that's not how you treat a customer - particularly a good, loyal customer. In this day and age of social media and the ability to give reviews on influential sites, why would a company risk this type of lack of 'ownership' of an incident that was clearly their fault? I'm making my review anonymous because ownership is quite aware of this incident and won't need to 'validate' with my name

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Jun 21, 2017
suggestions

Never again! First time was awesome but the last move was a totally failure.

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Jun 20, 2017
The men were efficient, careful and worked very hard. I felt that my belongings were in good hands.
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Jun 20, 2017
Great experience, guys were real workers, took care with moving furniture, were very understanding to our needs and were willing to help in any way they could.
suggestions

little on the pricey side but worth it

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Jun 20, 2017
suggestions

I was not told anywhere in my estimate that I would be charged travel time separate from hourly labor rate. I was aware that you charge travel time from the time they leave shop to the time they get back but not a separate travel time. Here is a copy of the email quote I was sent. I believe it was about 200 more than It should have been. This was From Lance Mize Thank you for inquiring about our exceptional services. We have been in business for over 30 years and are owned/operated by Dallas Firefighters. We are long time members of the Better Business Bureau and have been awarded the best movers in Dallas award multiple times from Angie's List and WFAA. We charge an hourly rate based on the size of the crew sent to a move. The time begins when the crew leaves our warehouse and ends when they get back. We are located at 635 and Midway. All furniture will be padded and shrink wrapped at no additional cost. Any items, such as beds, will be taken apart and put back together. For your move, I would suggest a 3 man crew. The rate for that crew is $140 an hour. The time will be rounded to the quarter hour. Average time for a move this size is about 4-6 hours. If the crew finishes in less than the estimated time, they will charge you the lesser price. The only additional charge is a flat fee of $25 for fuel. An optional fee is additional coverage for your move. You can purchase $5,000 worth of an umbrella coverage with a $250 deductible for a fee of $50. If you wish to decline the additional coverage, that's fine. The state mandated .60 per pound per item then takes over plus we have our own repair facilities for any incidental damage that may occur. Please let me know if you have any questions. Feel free to call or email me anytime to discuss in further detail or to book your move with us. Thank you very much and I look forward to hearing from you soon.

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Jun 20, 2017
Your company was very professional and efficient. I could not have asked for better service from scheduling the appointment to the final move in. Thank you.
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Jun 20, 2017
They are well organized and prompt.
suggestions

I don't have any complaints, however, we still have to move the crates they dropped off.

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Jun 07, 2017
These people are a joke, they are not really off duty firefighters. They damaged my washer and dryer and I filed a claim, three months later and still have not heard from them.
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May 18, 2017
The Sales person was very good, Lance! A job that was quoted as taking maybe 3/4 hours ended up taking all day. This was only furniture to be moved no boxes, and everything was ready. We were notified that they would be arriving an hour late. It took close to 7 1/2 hours and we only had them set up the bed and just put things where they belonged. It was a 2100 sq foot house with 2 bedrooms. We moved in and out a one story house. The group lead guy was great but the other two needed a little more ambition. We had a 5:45 appointment but missed part of it due to the crew leaving at 5:30.
suggestions

Maybe be a little more accurate on the time it will take and maybe ask if there are any time restrictions. Also, call the client during the move to see how things are going.

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May 18, 2017
Great moving service!
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May 18, 2017
They were very careful with my valuable ,items ,very respectful to me and delivered without breakage. They were off in how long it would take and therefore it cost more than there estimate but I will be glad to recommend them again