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AB Moving, Plano

Plano, TX

91%

recommend 7971 surveyed
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Aug 26, 2015
Professional and took exceptional care of my belongings
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Aug 26, 2015
good communication...on time
suggestions

nothing I know of

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Aug 26, 2015
The office staff was courteous and very helpful. The movers were also very polite.
suggestions

1) If I wasn't watching directly the movers would hang out at the truck and chat 2) They left water bottles all over the house and one in the street 3) They left my area rug outside in the stairwell of the apartment we left, I found it the next day when cleaning. 4) The movers informed me it would cost extra to move my safe, but they didn't tell me exactly how much. I was shocked that it was $210. It only took one guy with a dolly, we would have moved it ourselves had we known. 5) If a box didn't have a lid or it wasn't easily stackable (like a bag of stuff) they left it. 6) I bought them lunch and they took a 45 minute break to eat it, which was totally fine, but at the check-out at the end they had not included their break in my per hour total. So when I clicked on it he added 30 minutes to it and I didn't feel like haggling over it so I let it go. 7) During the 20 minutes I was out picking up lunch for the movers my husband (sick with the flu inside) said the movers did not enter the house one time. 8) Not sure if we underestimated on the amount of stuff we had, or they had a small truck because of the tire blow out, but they left 1/3 of our garage and we had to call other movers to finish the job the following day, including the bags they did not take. This means for 5.5 hours of professional movers total we ended up spending $900 -- that's $180/hour.

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Aug 26, 2015
Streamlined and documented process.
suggestions

Nothing

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Aug 26, 2015
Professional, good price
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Aug 26, 2015
Quickly done and 3 man crew over typical 2 man crew.
suggestions

Nothing it was great. Maybe pricing but pricing comes with quality

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Aug 26, 2015
Very fast
suggestions

Nothing

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Aug 26, 2015
Very Professional
suggestions

Nothing you guys are doing great.

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Aug 26, 2015
We have used yall several times. Yall are professional and fast. The prices always are consistent and we will use you for any project big or small.
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Aug 26, 2015
Super fast, extremely polite and the best 500 I have ever spent
suggestions

Not a single thing!!!

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Aug 26, 2015
Efficiency and people
suggestions

Nothing

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Aug 26, 2015
The management team and owner were very nice when I spoke to them. Also our moving crew was great, in glad we got them both times.
suggestions

Be on time. When you are the first stop of the day, there is no reason someone should be late. Also have the customer service treat people better, especially if you plan on using then again.

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Aug 26, 2015
The three men worked hard the entire time they were moving and took great care when wrapping the furniture.
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Aug 25, 2015
They are very fast. The two times I have used AB moving, they were done within 2 hours. Their prices are good and their movers are friendly.
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Aug 25, 2015
They have terrible employees and all of my furniture was damaged
suggestions

Hire better employees.

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Aug 21, 2015
Your crew was very nice, helpful and professional..
suggestions

Nothing that I can think of. You have moved me in the past but this last move was even better then before.

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Aug 20, 2015
very professional group of guys. very accommodating.
suggestions

I am not sure that they can do anything. Great service from the onset call for quote to actual move date.

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Aug 20, 2015
Fast, friendly, affordable service.
suggestions

Train some of their staff to speak better English.

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Aug 20, 2015
They arrived on time and were very efficient in loading the truck, getting to the site of my storage, loading the truck with that and getting things unloaded at the house. They also had to take down the bed and put it back together again at the house.
suggestions

I received a call two days before the move to confirm. At that time the person I talked to said I could put things in garbage bags and that I didn't need to pack drawers, etc. because they would shrink wrap them. I wish I had had that information before than, it would have helped saved time. Maybe there should be an automatic email that goes to the customer about this when they make the reservation. This is just a suggestion to improve the process. The overall move was pretty good and I would recommend AB Moving. The apartment complex I moved from recommended you.

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Aug 20, 2015
All six of these young men bent over backwards to make both my wife and me feel VERY VERY comfortable AND for certain they DID NOT stop there----they treated our belongings as if we were their favorite people in the world AND most assuredly the ALL deserve a HUGE THANK YOU & A BIG PAT ON THE BACK!!!! There's no way possible to make us any more satisfied at least *****--PLUS!!!! Fred & Peggy Holt Now Living in Weatherford haha!!
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Aug 19, 2015
They are efficient, work with you, & have reasonable rates. Both times I have used them, they sent me hard workers who were there to work and get the move completed. The customer service staff was friendly and so were the movers each time.
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Aug 19, 2015
I have used AB Moving twice! The guys have always been super nice and helpful and professional. They work really hard and don't waste time. I would absolutely recommend AB Moving!!
suggestions

Nothing! :)

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Aug 19, 2015
not much to like, Kyle never came and looked at household to be moved, gave a 6 hr estimate based on size, it 12 hrs to move us, felt like I got sucker punched on this, we had 99% stuff boxed, couldn't get it all on trucks, Kyle told me, I quote "maybe you could rent a uhaul trailer and get the rest of it", how professional is that? Will never recommend AB Moving, I will advise people to stay away from them though, I knew I should have went with an established dependable company, learned the hard, expensive lesson on this.
suggestions

be accurate in estimating, go see the move, better service from "office" personnel

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Aug 19, 2015
Their fast, diligent, and reliable.
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Aug 19, 2015
Professional movers that wrap furniture in plastic
suggestions

Nothing