Can't really add anything.
Hire better movers
I am not able to identify any improvement opportunity at the moment.
Better movers. They lazy. Try to charge me a over night fee. $175.00
Continue good service
No suggestions.
They were a little late arriving -
They were very helpful.
Be more consistent in wrapping/not wrapping items in shrink wrap. My couch and bed were wrapped great but my tables weren't wrapped at all.
Improve follow up communication with client, the data in the first contract was incorrect so we had to wait a lot of time to get the correct contract. I also requested a deep cleaning of my carpet and the guy only did the regular vacuum (I was expecting the shampoo)
Instruct your movers to pay attention to markings on boxes. When a box is marked fragile, that means they need to be careful. Many broken items - a couple completely shattered. They should also be instructed not to pack furniture so close together. Several pieces of my furniture are damaged from being shoved up against other pieces. It would also be helpful if every employee spoke very good English. When they know limited English, they can't follow instructions from the customer.
Nothing at all..all was perfect
There is nothing I can say would need improvement with the crew that moved me.
suggestions
Nothing. They're great!