Took longer than we expected but overall we know the guys were cautious
One bedroom in town move took 4.5 hrs was charged $740 dollars. Guys showed up an hour late and even stopped at a gas station while on the clock. Manager did not respond to my billing complaints.
The movers themselves were great, but some of the services (packing and unpacking) that were sold to me were not provided. My attempts to reach my salesperson to discuss were unanswered. I was either intentionally misled, or the company poorly communicated to the team.
Better labeling of content in boxes they pack. The packing was exceptional but we didn't know what was in the box.
I think they did an excellent job. At first I wasn’t going to use them because when I originally called a d spoke with Lance he wasn’t very friendly. However, their prices were better than other companies and they had very good reviews. When I called back a few days later Lance was friendly and professional. I must have caught him at a bad time the day of the first call.
Nothing. No complaints. This is the second time that i have used them and both times they were excellent
NA
Nothing. They were perfect!
Can’t think of anything. They were great!
I don’t have any complaints or recommend any improvements.
The packers hardly wrapped anything. Everything was just thrown into boxes. Lots of broken items including champagne flutes that are irreplaceable. In addition, they missed an entire cabinet in the kitchen. The movers themselves were great but the packers were horrible.
Time management.
I’m not sure what more I could ask.
suggestions
Items broken. Movers stood around a lot. Took 2 hours for movers to get from old house to new house. Did not tell us about leaking valves when unhooked washer and refrigerator leading to leaks in home. Damaged walls and door.