Nothing - they were perfect.
I have no recommendations for improvement.
be more responsive and communicate
Nothing
Already perfect
A few things were broken in the move.
We had to move our master bed to a different bedroom. When we started taking it apart, we could see that many screws were not tightened in all the way. When we tried to remove them it became quickly apparent that they were stripped. We had to buy a channel lock to get them out and one actually broke off in the bed. We put it back together as best we could but half of the screws will no longer go in all the way!!
No. I already sent an email explaining my experience to Lance Mize.
Absolutely nothing
Lack of communication, follow-up
I cannot think of anything. Having Movers at all understood English was definitely a plus.
I was sent an email quote for one price, once the guys completed the job they tried to charge me $400 plus additional for a truck that sat on curb and was not needed for my move.
We had several pieces that were smashed probably from the weight of other things on top of them.