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Movestar Fireman Movers

4431 Simonton Rd
Dallas, TX 75244 get directions
(774) 219-3967

94%

recommend 924 surveyed
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Jul 01, 2020
On time for everything. Nice, polite, guys. Would use them again in a moment.
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Jul 01, 2020
Easy move during stressful time. Sales and moving staff were great, friendly and so respectful.
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Jun 04, 2020
Best moving experience we ever had.
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Jun 04, 2020
On time, took care of furniture, especially antiques, discussed where to place things in new home, listened and communicated.
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Jun 02, 2020
Fast and considerably under quote.
suggestions

They didn’t put my desk back together correctly. Messed up a set screw on my refrigerators freezer basket.

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Jun 01, 2020
Easy process to obtain service, professional customer service, friendly and professional moving crew
suggestions

Nothing

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May 11, 2020
Move from a 4.500 square feet home to a townhouse. They made the move look very easy! Guys are very professional and friendly! I will definitely use them again! Thank you MoveStar! JJ.
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May 04, 2020
suggestions

I requested information regarding my move from Brookmeadow, Dallas to Colony Way, Fate TX on March 24. On March 30th I confirmed my move date of Saturday, April 25. I advised Lance that no appliances would be moved, but there would be a riding mower & a vespa scooter, 2 small palm trees in heavy planters, a large bush in a heavy planer, along with all other normal household items for a 2400 sqft home. He confirmed a 3 man crew @ $160ph, taking approximately 8 hours. (They were done in about 5.5 hrs) April 25, the crew arrived on time. During the walk-thru the "lead", informed me that they would not move any lamps and that he had not been made aware of the mower or vespa. He then said that he couldn't take the plants, lamps and the majority of items in the garage. I must choose the most important items in the garage, they and they would leave everything else. The "lead" was gruff and compared to the other 2 workers, he was slow & less than helpful. The "lead" only spoke AT me to tell me what couldn't be done. I was informed by a member of the team that my move was considered last minute and that they didn't usually work on Saturdays since they are the A team. I've previously used MoveStar multiple times, but have NEVER been treated in this manner. I had a drop-dead date to be out of my home, so I had no choice but to move forward with your company. My daughter & I had to rent a U-haul and spend the next 2 days moving the rest of my belongings. *As I am almost 60 years old, this is NOT something I expected to pay for and then complete myself. To top it off, when we reached my new home, the "lead", was more than polite & friendly to my son-in-law & grand daughters and even me. The team blamed all of the above issues on Lance Mize. They claimed they were never told of all the items to be moved. They NEVER offered to make two trips and the "lead", seemed in a great hurry to complete the job and leave. I was happy with MoveStar in the past, but absolutely unhappy and extremely disgruntled now. I have spoken with the General Manager and will be sending the same information to him, so he may present to the two owners.

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May 02, 2020
The crew that moved us was very professional, they wrapped the furniture like it was their own, very happy with the way they treated our belongings! Will recommend them to everyone!
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May 01, 2020
I could not have been happier! They were on time, professional, and efficient. Great experience. I’m a customer for life!
suggestions

Not a thing!

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May 01, 2020
Professional and efficient
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Apr 02, 2020
On time, careful with our furniture, speedy and just a great bunch of folks.
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Apr 02, 2020
Very professional. Great Team. Fast & efficient.
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Mar 07, 2020
They did a great job and were very carful with things and patient when we kept moving furniture around.
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Mar 07, 2020
Very polite and professional service. They are efficient and care about you and your possessions.
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Mar 06, 2020
Our team of movers were very efficient. They took expert care of all of our belongings. I feel that this company is “white glove” service
suggestions

We had an excellent experience and I can think of no areas that are in need of improvement.

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Mar 04, 2020
MoveStar provided outstanding customer service to our challenging move which included 5 stops. Every attention to our requests was courteously fulfilled. This was the second time I used MoveStar and would not hesitate to use them again!
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Mar 03, 2020
The crew made initial contact before arriving and communicated through the entire move.
suggestions

N/A

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Feb 11, 2020
Best at what they do all the way around! Great service! I have used them in the past and will only do business with them...
suggestions

I was pleased! I think they all did a great job!

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Jan 13, 2020
They were great, the guys were so patient and helpful as I tried to figure out where to place it all. Professional, honest, on time, reasonably priced. Absolutely use them again if needed.
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Jan 12, 2020
Professional service! Great guys! We've moved twice with Move Star and both times had great crews to work with. They also packed our kitchen and dining room and not one thing arrived broken. We highly recommend them!
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Dec 13, 2019
They were on time, efficient and friendly!
suggestions

Maybe a confirmation email the day or two before.

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Dec 13, 2019
Fast and curtesy
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Dec 10, 2019
timely efficient great attitudes
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Dec 10, 2019
suggestions

There was still quite a bit left behind after the movers left to move. The truck was full so they had to make a run, but I thought they would have gone back for the rest. They did not offer to make a second trip, or for overtime (I realize there would have been a surcharge). We now have to rent a trailer and do the rest ourselves. They also weren't conscious of walls when bringing furniture into our new construction home, nor did they place ramps up the steps of our sidewalk until they saw me move our entry rug out of the way. I will reconsider using a firefighter owned business in the future, because the movers aren't actual firefighters...nor are they professional movers. I will not post this on social media, because Lance was nice and easy to work with and I don't want to ruin potential business. I just wanted you to know. However, I was less than impressed with our actual crew.