SkipioReviews
97%
recommend 2786 surveyed
Shelley L.
Kate N.
suggestions
Perhaps send more than one person when the job is laborious and complicated. For example, we have storm windows that are heavy and require a lot of care for the person doing the cleaning. I don't ever want to see someone get hurt by cleaning a window and I cringe when a worker is on a ladder without someone below holding it or spotting him/her.
Anonymous
suggestions
Shorter window for arrival
Ron S.
suggestions
Second time I used your service. First time no incident. Yesterday the guy generally did ok, but shortly after he left I noticed he missed a key window - the window right over kitchen sink. With Window closed, it wasn't obvious because the screen obscured the dirt. But with the window open , it was obvious he had not removed the screen and not cleaned the window. It was very dirty and one of the most conspicuous windows in the house - a tough one to miss really. But no big deal I thought - a mistake can happen. I emailed office about noon, and said if he's still in neighborhood maybe he could stop back, or if not, just give me a credit on the bill (I didn't ask for an amount) and I'd clean that one window myself. I got a prompt response that you'd make it right - and the guy would be back that afternoon, or possible the next day. No one came that afternoon, so I assumed then someone would come the next morning. By 11a no one has come or called or emailed, so I asked and they said he'd be there between 11a and 2p. Ok, but it's like waiting for the cable guy. I don't want to be here all day. At 1:30p I get emailed that the guy is running a little late, but it won't be much after 2p. At 2:30p, I am called and told its going to be more like 4:30p. At that point, I just said Forget it - I'll do it myself. Which I should have done from the beginning. My issue is not that a window was missed - it was that you kept me waiting around the house for a day and a half basically. When I got the bill, you deducted a whole $10.
Carol F.
suggestions
Doing fine
Steven B.
suggestions
buy him some boots!!!!!
Paul B.
suggestions
When the job is completed, the staff should do a final walk through review of work with the customer. In my case, the team left w/o my knowledge. Fortunately they did a good job.
Annette B.
suggestions
Can't think of a thing :-)!!
Anonymous
suggestions
My only complaint was that the technician came about an hour late.
Laura W.
suggestions
Not a thing ! :)
Charlotte P.
suggestions
Can't think of any problems!
Lisa W.
suggestions
not sure?
Tina K.
Chris T.
suggestions
Just a few water spots on the carpet. No big deal.
Vicki L.
Anonymous
Sevonty L.
Brad S.
suggestions
N/A
Bill K.
suggestions
N/A
Anonymous
suggestions
Nobody showed up at the house within the large three hour window that was requested by the company. Not even a phone call. Wasted three hours of my time during the middle of a beautiful Saturday.
Anonymous
suggestions
None
Staci P.
suggestions
I'm happy with the service we received so I don't have any changes I would like to see.
Stacey U.
suggestions
I suggest the guy does a final walk through from inside the house to make sure the windows have not streaks or smudges after the outside is completed. There was a window that I found had a number of noticeable streaks on it.
Doug F.
suggestions
I have no recommendations, at this time, that ProCare coud do to improve their service.
suggestions
Not much to say, here, we've been very happy with the work you've done! Only thing I can think of - there was one bid (for pressure washing) that seemed too high, so we just rented the pressure washer and did it ourselves.