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Pro Care Inc

Bellevue, WA

97%

recommend 2786 surveyed
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Apr 14, 2017
Fast, efficient, friendly
suggestions

Had a couple hiccups in cost estimating - seemed to mix me up with others

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Jan 31, 2017
They are very professional and provide great customer service..
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Jan 29, 2017
ease of scheduling, prompt and friendly.
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Jan 29, 2017
ProCare employees are polite, respectful, and always do an excellent job.
suggestions

I can't think of anything that needs improvement at ProCare.

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Jan 29, 2017
Great job. Polite listens well to my concerns etc. Cleaned up afterwards.
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Jan 29, 2017
I have known Andy Pack for a great many years, used his services in a number of capacities. and found him to be efficient, unusually honest in favor of the customer, extremely pleasant, and to charge less than others I have used who charge more than ProCare and did less satisfactory work. As Mr. Pack has gained more experience, hired and trained other workers, and purchased more advanced equipment, his services only gotten better.
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Jan 28, 2017
Procare does great work for a reasonable price. They have cleaned our roof, gutters, windows, deck, driveway... and do a thorough job every time!
suggestions

No improvement needed!

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Jan 28, 2017
Friendly people with a great attitude. Quality work. Able to get an appointment quickly. Elaine, Cole, Curtis.
suggestions

I could probably think of a few things, all minor. Thanks for your help!

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Jan 26, 2017
Efficient and courteous services
suggestions

Nothing to note

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Jan 26, 2017
Getting my gutters cleaned was on my To Do list. When Andy sent an email letting me know the ProCare team would be in the area, I remembered I'd been meaning to set up an appointment. I was wait listed and ProCare came within 48hours. (I was thinking it would be weeks) The gutters are now clean and clear and I appreciate Cole offering to move the heavy bags of debris to a yard waste bin. Thanks, Cole! It's been a pleasure working with the ProCare team. Thank you.
suggestions

I promptly received my invoice but it's unclear about the preferred method of payment. A note on the invoice would be great. Check? Electronic payment? Thank you, ProCare!

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Jan 26, 2017
They are prompt, professional, respectful of my home. They thoroughly inspect their own work when they are finished. They always clean up their mess.
suggestions

nothing

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Jan 25, 2017
Andy and his team are very professional, friendly, and do an A+ job. Follow up is also top-notch!
suggestions

honestly can't think of anything off the top of my head

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Jan 25, 2017
Wonderful, reliable group of people whom I have now known for years. They always do a great job and really care about my home. In the past they have pointed out to me things on the roof or gutter that I was not able to see, even when it was something that needed to be referred to a different professional. The prices are reasonable, not the least expensive but very fair, and given the professionalism and quality it's well worth it.
suggestions

Can't think of anything!

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Jan 25, 2017
They did not give me the run around about being busy when we wanted the roof and gutter cleaned prior to Thanksgiving. The work was performed when they said it would be performed, the work was excellent and price competitive.
suggestions

Change nothing

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Dec 14, 2016
The guy who did the work seemed great.
suggestions

I got an estimate for $213.53. I knew it would end up higher because of moss treatment etc, but I never got a receipt or acknowledgement of any kind. I had a coupon from Angie's list that should have given me 5% off- I have no evidence that was honored. Now I get my credit card bill and see you charged me $402.05 without a single word of explanation.

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Nov 22, 2016
quick, showed up on time. Resonnable rate
suggestions

Have all the tool they need for the job so don't need to comeback

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Nov 18, 2016
Outstanding service by outstanding people!
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Nov 18, 2016
Prompt, responsive. Clean-up after work done..
suggestions

Follow-up to clarify actual cost

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Nov 17, 2016
Easy email communication
suggestions

before and after pictures provided along with invoice

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Nov 17, 2016
Responsive, professional and trust worthy.
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Nov 17, 2016
Friendly, easy to schedule and you do a great job.
suggestions

Can't think of anything.

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Nov 15, 2016
Besides doing a good job.... all of the employees are informed on what they need to do. Responsive to my questions Or requests. And each one is personable and professional. Andy returns phone calls promptly.
suggestions

It would be nice to set dates / appts online. But I realize for this type of work that might be problematic.

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Nov 14, 2016
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Nov 14, 2016
Excellent, polite and thorough service.
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Nov 14, 2016
Fast efficient dependable
suggestions

Nothing