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AB Moving, Plano

Plano, TX

91%

recommend 7971 surveyed
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Aug 02, 2017
suggestions

The movers tried to extend the time to increase pay. I notified customer service the day off and have not received a call back. I will not recommend these services due to my experience.

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Aug 02, 2017
suggestions

Please feel free to give me call to here the details of why I would no longer recommend your moving company. It was a very unpleasant experience in many ways.

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Aug 02, 2017
Prompt service, nice staff
suggestions

nothing

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Aug 02, 2017
Good customer service, friendly employees and ease of move.
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Aug 02, 2017
suggestions

Too expensive. One of the guys is useless. Waste a lot of time wrapping to scam for money (looks like a company culture). Came 30 minutes late. Take 30 minute longer lunch than said.

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Aug 01, 2017
suggestions

Lots of good options out there and I think the team and price wasn't as good as it should have been.

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Aug 01, 2017
The mover came in and got the job done in a speedy and professional manner.
suggestions

No complaints

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Aug 01, 2017
suggestions

They dropped my washing machine in the driveway. They dropped my armoire on my front porch. Scratched my hardwood floors in many place in my brand new home. Put a dent and scratched the paint on my front door. I was relieved to find someone on very short notice, but wish I would have waited to find a better company. This is more than I have paid for any move and it will continue to cost me to repair all the damage they did!

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Aug 01, 2017
Excellent and prompt service. Movers arrived on time and move was really smooth.
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Aug 01, 2017
suggestions

The crew I had did not pay attention to any of the labels I had on written on my boxes. I had packed everything and organized it to be moved to storage or to the new home. I had FRAGILE written all over boxes that contained framed art, glassware, china and any other breakable items and the crew would place them on the BOTTOM of the dollies and stack multiple boxes on top of them. Boxes with arrows showing that the boxes were to remain upright would tipped over and not placed right side up. I also purchased heavy-duty storage bags for my mattress and boxspring for the move, and the movers lifted those items by the bag and the bags tore open. They dropped an ice chest and broke several items in the chest and I had to be the one to ask if something broke. They also didn't unload all of the items that were meant to go into storage and I had to be the one to bring them to storage after the fact. A lot of these items were too big to fit in my car, so I had to borrow a larger vehicle from a friend for that trip. I was referred to use AB Moving from a friend who has always had great success with them in Dallas, but I will never use this moving company again.

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Jun 07, 2017
You guys were very quick and efficient, no slacking off.
suggestions

Not sure I have anything for this question..Maybe be a little cheaper. Haha lol

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Mar 31, 2017
Had BIG ISSUES with my washer dryer damaged, called 10x to get help, spent over $700 to replace, cuz movers/Efrain put washer/dryer on backs of movers without securing on dolly or inside of drums....therefore, turned on, water ran all over my new apt!!!! Finally, 6 mos later October, got email call response from Brent Davis, told me whatever I thought was fair to make a simple $275 move, turn into $1300 move he would fix it!!!! Been calling/email since October 2016, STILL NO RETURN CALL/EMAIL/CHECK reimbursement. ... DON'T USE "FREE MONEY, FREE MOVE" NOTHING FREE ABOUT IT, "DECEPTIVE TRADE PRACTICES. ..... BRENT DAVIS, PARTNER OF TOMMY/OWNER NEVER ANSWERED ME!!! A total NIGHTMARE ORDEAL
suggestions

Do what was agreed, don't hold my damaged merchandise in truck as a manipulation tactic....

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Jan 10, 2017
AB Moving was on time and very courteous.
suggestions

Nothing. The move went great!

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Jan 09, 2017
They were on time and quick. He did whatever I asked them to do
suggestions

They dented our refrigerator, wall Sheetrock came off and didn't plastic wrap our screws to our trundle bed. So now we have to find out what type of screws it needs. The truck couldn't fit everything. We had a basketball hoop they couldn't move and we had remaining garage shelves to move along with tools and stuff.

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Jan 09, 2017
The whole process from beginning to end was GREAT! Fast and careful.
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Dec 22, 2016
Efficient crew leaders with attention to detail. Teams Brian, John and Carlos took great care with each item moved to ensure a damage free transport. When arriving at our new home, the crew laid out a blue material to protect the floors of our new home (a very important, but often overlooked detail). The crews were very careful not to rush navigating through the home so walls and paint weren't damaged. I was also impressed with the care the crew took with our antique furniture. I highly recommend AB Moving.
suggestions

Go old school and have someone go to the customer's home before the move to determine the number of trucks needed for the move. I opted to move all 50 boxes and clothes myself the day before the move with AB. Had I not, I there probably would have not been enough room on the trucks as both were filled to capacity.

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Dec 20, 2016
Efficient and professional team of workers
suggestions

Nothing that I know of

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Dec 19, 2016
The experience of the movers and the thoughtfulness of the items they move. Very satisfied
suggestions

Expand into other states

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Nov 21, 2016
They did an awesome job, very quick and reliable!
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Nov 19, 2016
Worked very hard and efficiently. Helped me with small tasks when needed. They asked me if they should unwrap my furniture or if I wanted to, warning me that it would cost extra due to extra time.
suggestions

There is no way we could have moved my entire house without me helping with my own car. Maybe lower the square footage your truck can hold so people will know in advance.

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Nov 18, 2016
They were careful and worked quickly
suggestions

Nothing that I can think of

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Nov 17, 2016
They are reliable and sent 3 men who work hard to make you happy. I had Ken's team and the boys did a fabulous job for Tina last Saturday, November 12, 2016. They were very supportive knowing I was a bit frazzled during the move.
suggestions

I can't think of anything. And next year when I move again, I would like Ken's team. I also have a friend who will be moving next year as well and I will recommend AB Moving to her. Thank you!

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Nov 17, 2016
Nice and very helpful
suggestions

Nothing ..they were great

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Nov 17, 2016
Professional movers
suggestions

Have discounts for people that used services before..

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Nov 17, 2016
Very nice movers! They were very attentive to our needs. Very nice to our kids and pets. GREAT!
suggestions

Nothing!