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AB Moving, Plano

Plano, TX

91%

recommend 7971 surveyed
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Jan 22, 2016
Best movers ever!! On time, efficient and inexpensive. Love y'all!!
suggestions

I can't think of anything!!

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Jan 21, 2016
My move used three separate times and teams and the first two were good and the third time was the move from awful. I had breakage on a china cabinet and they left a bookcase out in the driveway and realized it but did not mention it. I sent text when they were only 10 minutes away. their response was "Sorry ma'am. We asked about the bookcase, you said set it aside, forgot about it, u just told us to set it there. We asked before we left if everything was in place." They knew they left it out there and it would have been simple to ask me what I wanted done with it before they left, but they did not. And after I tipped them $20 each - a total of $60. I was exhausted and did not remember. Worse was the next day when I opened the garage door and found boxes and things stacked front to back - floor to ceiling. I still have not gotten completely into the garage. My computer was on its side on top of boxes taller than I am - I had boxes labeled office, bedroom, kitchen etc.....I was in the house directing furniture placement. they knew there was an office and did not put it there, or ask. It was the Saturday night before Christmas and they had been busy talking to someone on the phone and texting and were in a hurry to leave. They knew the bookcase was in the driveway and deliberately did not ask about it - but felt good about taking my money.
suggestions

I had been working with Kyle at the office and he referred me to Kristie who never returned my calls. When I left word about breakage, never responded. I did not get rude or raise my voice, but he stopped answering when I called and I was ignored. To improve service would not take much. Expressing some type of concern would be nice and connecting me with someone to assist would have been a good first step.

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Jan 21, 2016
Consistency in the value, efficiency and hard work of the crews!
suggestions

I honestly can not think of anything at this time. I have never had a negative experience working with AB!

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Jan 20, 2016
service and actitud.
suggestions

this is ok

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Jan 20, 2016
This was the third move for me using this company. This crew was not as good as previous crews.
suggestions

Teach the crews to communicate better and to remain consistent on what they are willing to move.

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Jan 19, 2016
suggestions

The guys who came in were not truthful. They tore open 2 to 3 boxes and the way I found that out was that they kept their knife into one of the boxes and packed it back and I have taken photographs of the same.

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Jan 19, 2016
Polite & Courteous
suggestions

Arrival time.

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Jan 19, 2016
Showed up on time, moved efficiently, were very pleasant and made our move go as smoothly as possible.
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Jan 19, 2016
Dany's Crew did an awesome job.
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Jan 19, 2016
They were efficient, kind, moved very quickly, and great at their job. Very respectful.
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Jan 19, 2016
Very hard workers and considerate. Askef me if unsurevof anything.
suggestions

Not a thing

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Jan 19, 2016
Fast and reliable
suggestions

It was a very good experience

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Jan 19, 2016
Great staff the movers did a great job. They are a talented group of men which paid attention carefully to each item to be watchful and also quick in the process I was very happy with the men who helped me Pablo, Juan and Christian. They were so helpful. I wouldn't have been able to get it done without them.
suggestions

I was very satisfied with every thing!! Just make sure the guys are always compensated well for their services!!

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Jan 19, 2016
Used them 3 times. Quick, efficient! Will always use them for my moves.
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Jan 19, 2016
time
suggestions

Nothing

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Jan 19, 2016
Reasonable price and efficient workers
suggestions

Not a lot is needed

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Jan 18, 2016
very professional and efficient
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Jan 18, 2016
Friendly staff, fast, efficient
suggestions

Have them pay attention to boxes labeled 'Fragile', I was lucky the contents were in good shape after some were stacked at the bottom of 3-4 deep. Likely due to the care they took in loading and unloading, but it would be worth it to not be scared when your fragile items are in a box that collapses under weight of other boxes

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Jan 18, 2016
Conscientious movers
suggestions

Improve on the team communications, so all movers are on the same page, all the time. My team, stopped many times to discuss the next steps and that could be large in part as the normal mover was sick and the back-up while sharp was given directions often.

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Jan 18, 2016
Fantastic staff and the moving was total perfection! All items were perfectly padded and wrapped. The move was done quickly and professional!
suggestions

Nothing to improve on. You guys are wonderful!

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Jan 18, 2016
Flexible schedule
suggestions

Workers were not fast workers

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Jan 14, 2016
Prompt, courteous, priced competitively,
suggestions

Pricing can always be improved but all in all no complaints..

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Jan 12, 2016
The movers were timely and were respectful of our furniture.
suggestions

The arrival time was set for 10:00 a.m. and the movers called at 7:00 saying they could arrive at any time. An earlier time worked for us but it might make a difference for someone else.

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Jan 12, 2016
Prompt, on time and courteous.
suggestions

Change nothing . They did what they were supposed to do.

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Jan 11, 2016
They were quick and careful with the moving of my furniture.