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AB Moving, Plano

Plano, TX

91%

recommend 7971 surveyed
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Nov 09, 2015
The movers worked very hard and were professional
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Nov 09, 2015
I have used AB moving twice, and both times they were excellent. The men who moved my furniture and household goods were very careful with my possessions, and nothing was damaged or lost. They were very polite. Also they were efficient. I will use AB Moving again, and also recommend them to my friends and relatives.
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Nov 09, 2015
Efficient system; easy scheduling process and flexibility with multiple stops. We've used them twice and each team worked diligently to complete the move in a timely manner. They were courteous and eager to do a good job. The follow-up from the main office was excellent.
suggestions

Keep doing what you're doing!!

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Nov 09, 2015
Very good young movers
suggestions

Need come early morning

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Nov 09, 2015
The movers did a good job.
suggestions

Lower the prices.

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Nov 09, 2015
two of your guys were very friendly and very helpful. It took a little longer than I expected, but they got the job done.
suggestions

Just keep up what you are doing and continue with the friendliness that people need when they move.

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Nov 09, 2015
They were on time, quick, friendly, and very professional. They made sure that my move went well and went above and beyond.
suggestions

Nothing at the moment

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Nov 09, 2015
Fast and respectful
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Nov 09, 2015
The movers were professional and seemed to really care about not damaging our belongings.
suggestions

I didn't get the sense that the start and end times were accurate. It seemed like they rounded up the total hours by moving the start time earlier and the end time later.

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Nov 08, 2015
It seemed like the lead mover wasn't in a very good mood. They could all speak English but chose to speak Spanish when they were moving items. My wife is fluent in Spanish. Nothing was damaged or broke in the move. It went well. The drive from the storage unit to the house, the driver(lead mover) chose to drive 20 mph slower than the posted speed limit, no matter the speed limit. I expected this on a tollroad, but not on a 55 mph or 45 mph speed limit. I asked if they knew how to get to the house or if they needed to follow me and he said we will follow you, so it delayed me in getting to my house to unload as well.
suggestions

I spoke with a woman at the office about what I had in storage. I had a 15x20 storage unit that 30% totes/boxes and the rest furniture. I was assured that the contents of the unit would fit in the 24' box truck. That wasn't the case.

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Nov 07, 2015
They are careful and efficient --no "stalling techniques" like I've had to deal with on previous moving companies. Professional!
suggestions

I requested the movers I had used last time, and wasn't able to get the same team. Although their replacements were good, the original movers I used were the best (Efrain & his team). I would like to request them next time.

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Nov 07, 2015
This was my 5th time moving and using AB Moving, they are reliable and always on-time. The crew that was sent to us last week, was by far the very best! Ismael, Ernesto and David, were AWESOME!! They were carful with every piece they wrapped and moved. They had smiled on their faces when they arrived and when they finished. These 3 young men worked hard and were very cordial and attentive!! Thank you so much!
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Nov 07, 2015
I don't! Very dissatisfied because the movers were very careless and dropped my things several times. Lots of items were damaged!
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Nov 06, 2015
THEY CALLED AHEAD OF TIME AND WERE VERY PUNCTUAL.
suggestions

I WAS VERY SATISFIED WITHE ENTIRE MOVE.

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Nov 06, 2015
suggestions

Ensure their drivers actually look at the PO and that the contracted agreements are fulfilled. To have the movers arrive way outside of the estimated 3 hour arrival window, claim they didn't know about the extra stop, get the address wrong despite having it provided to them, and sending a two person crew instead of three (thus taking longer than it should have) were all a series of rather unfortunate events making working with AB Moving a frustrating, unprofessional experience. (And for them to arrive with a card reader that was broken and asked for cash was just the cherry on top.)

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Nov 06, 2015
The movers were very professional, quick and friendly
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Nov 06, 2015
Punctual about time. Also secure items and quick with flexible price .
suggestions

I don't think any better improvement than this right now

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Nov 05, 2015
Fast, and great service.
suggestions

Everything was fine.

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Nov 05, 2015
Moved me fast
suggestions

Everything was good

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Nov 05, 2015
Dany and his crew were great. Extremely professional and went above and beyond expectations. Would use again just because his crew was so great.
suggestions

Extremely pissed off that I was told the wrong thing when I booked. Lost around $200 because your company didn't have its facts straight. Wouldn't use again because of this.

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Nov 05, 2015
Missing possessions, broken dishes, even though FRAGILE WAS WRITTEN ON BOXES. Movers just put stuff where they wanted although the destination was clearly marked on Every box. Took 9 hrs to do a job that should have taken half the time. When I called to complain, was told someone would return my call in 30 minutes, never got a call. I was charged for boxes and was never told I would be. I had to rehire AB to finish the job the next day. Now they're having me go through a process for them to do anything about my experience
suggestions

Teach customer service to all employees, vet their contractors properly, make sure they have good work ethic, By the way I will tell everyone about my experience with AB. You took 12 hours to do a 6 hour job. .

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Nov 05, 2015
prompt, courteous and excellent service
suggestions

nothing

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Nov 05, 2015
Good service
suggestions

Nothing

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Nov 05, 2015
good guy
suggestions

too expensive

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Nov 05, 2015
Nothing
suggestions

Put thing in the correct room when delivered. I have a broken recliner