I requested for AB Moving to invoice or allow my employer to pay for the move for relocation benefits. I never received follow-up or additional steps needed to process. The sales individual was not entirely helpful, but the moving team was great.
They were great. No improvement needed
Eddie increased the finishing timing by 30min which i didn't understand why, and he said it has to be done. I'd appreciate if he had explained a little further why it was required so I'd feel less "robbered".
More attention to details
N/A
Nothing to my knowledge. I was very pleased with the professionalism and thoroughness of the movers. Very careful and very gentle with my stuff. Much appreciated!
They could make sure they are consistent with their service. The same speed.
Not sure there is anything to improve fromy my experience.
When moving furniture into a storage unit, train for best organization of furniture.
Not quitting when there was stuff still in closets that need to be moved
Your guys came recommended from a friend of mine and I had several other companies suggested also. They called 15 mins before showing up instead of the 45 that I was told several times. The guys that showed up were on their phones, head phones in their ears and kept asking me the same questions over and over. I had to help them move items because they just simply didn't care to work on a Sunday or at all for that matter. They also chipped some walls and the furniture, I just had them place the boxes in the garage because they were moving so slow. I moved from a 900SF 1 story house to a 1600 SF 1 story house at I am very disappointed in their performance. It doesn't matter what I say, but you asked. I think they were just lazy and the driver was the worst.
Discounts for returning customers
Nothing in my eyes
suggestions
Keep prices competitive