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AB Moving, Plano

Plano, TX

91%

recommend 7971 surveyed
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Apr 12, 2016
Showed up on time and executed move quick and efficiently
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Apr 12, 2016
Very professional demeanor of movers. They were timely and efficient
suggestions

The china cabinet was scratched when the top piece was slid on top of it. Just be more careful with sliding stuff

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Apr 11, 2016
The guys were very nice and helpful to us.
suggestions

Nothing

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Apr 11, 2016
suggestions

hire people who care about the customers belongings, and will listen to the customers requests.

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Apr 11, 2016
The team was the best movers I've had in the 20+ years I've been moving. They took such care of all my things and were fast. Very impressive. I also liked that all the "checkout" was via iPad and electronic and the workers didn't hint at under the table cash.
suggestions

Nothing I can think of at this time.

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Apr 11, 2016
Your movers made sure to take as much time as humanly possible to increase their wage. I was told upon booking the job that paying by the hour was the only option vs. a flt fee- this is apprently false. Additonally, your movers managed to damange almost every piece of furnture I own and would not accept responsibility. They were rude and unprofessinal.
suggestions

Represent your services accurately and hire crews instead of contracting them out. This was absolutely horrific service.

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Apr 11, 2016
On time, courteous, efficient.
suggestions

When you issue discount coupons you need to make it clear if there are excluded days. I received a coupon for a move that was supposedly good until April 30. No exclusions were noted. However, when we scheduled the move for Saturday April 2 I was told that the coupon was not good on that day.

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Apr 11, 2016
suggestions

This is the review I left on Yelp... I originally booked my move with AB Moving because they had great reviews and seemed reasonably priced. However, after this past weekend, I will NOT be recommending them to anyone. I was scheduled to move between 8am - 10am last Saturday. The driver called around 8am to let me know they hit some traffic and would be there around 9am. Perfect, no problem at all! Around 9:15am no one had shown up so I called to follow up. The driver informed me that they were not coming because my job had been unexpectedly cancelled. At which point I called the home office directly to figure out why no one had called to resolve the matter or at the very least, reschedule for another time. Apparently there was a "glitch" in the system and my drivers were once again "on the way". The drivers finally arrive at 10:30am, not ideal, but still had high hopes for the company. Unfortunately, my high hopes were soon crushed when three adolescents showed up to move my furniture. I felt more like a baby sitter at that point then anything. I am all for an employee enjoying their work and having a good time, but not at a paying customers expense. They were constantly off task, moving slowly, attempting to play with my roommates pets...at one point my roommate and I were moving my furniture to speed up the process! I also had to ask four times for all of my furniture to be wrapped, and still that did not happen. Once we arrived at my new home I watched from a window as one of the movers loaded an empty wooden bookshelf (once again, not wrapped) and a few plastic tubs of clothes onto a dolly. Half way to the front door he dropped the entire thing. Scratching the book shelf my grandfather had built me years ago. I was hoping when he came in he would apologize or at least address the fact that the accident had happened. Nothing, he said nothing and went back to unload more. In the end, the did take off 30 minutes (about $60) for dropping the bookshelf after I brought up the fact that I watched it happen. However, I wish I had made a bigger complaint with the home office. After unpacking and seeing the full damage, I now have a twin mattress that has some kind of hot pink stain all over it, a recliner that has a black stain on the arm, a broken washing mashing door, a scratched desk, a plastic bin full of framed photos that were dropped and now shattered, a scratched bookshelf....overall this was a TERRRIBLE experience, that I paid almost $500 for. The only positive thing I can say about this company was that Mike, who scheduled my service via email, was very informative and quick to respond to my questions before the move.

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Apr 11, 2016
I have used AB Moving twice in the last two months and planning on using them again in the next 30 days. The crews are friendly, helpful and dependable. They arrive with their time window. They are willing to take the extra step to please the customer. I have had no issues and would recommend to friends.
suggestions

I'm not sure... I have not had any issues. The only thing I could think of is a discount for repeat customers!

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Apr 11, 2016
The speed in which they packed and unpacked me.
suggestions

There was a lamp that was lost in transition and I called to find out if it could be shipped back to me or I could meet up with someone to get it back. I never heard from anyone, so definitely a better system on items that are left in the truck on accident would be an improvement.

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Apr 08, 2016
On time, moved fast, took care of our stuff, & priced right. No hyped up low ball offers like the other places who waste your time when you call them and find they were more than advertised. I'm calling these guys back for the next move.
suggestions

Nothing. Don't change a thing - please!

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Apr 08, 2016
good people w good service
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Apr 08, 2016
They were fast, very professional and very nice! The best moving experience I've ever had (and I've moved over 10 times)
suggestions

The only thing I could think of would be when coming from my old apartment to my storage unit, it took them a really long time to meet up with us - but I understand they have to drive extra slow in the moving truck.

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Apr 06, 2016
suggestions

Items missing from move spand no response. Also very expensive.

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Apr 05, 2016
Customer service, positive attitudes and kind people.
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Apr 04, 2016
Very professional very interested and willing to do whatever I asked if them. It was a pleasure just being around them while they worked.
suggestions

Honestly I cannot think of an improvement.

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Apr 04, 2016
The staff was very quick and respectful.
suggestions

Unwrap when the furniture is off the truck and in the proper room.

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Apr 04, 2016
Hard working team of guys, communicated well throughout the move. Oscar, Chuy and Diego made it moving day run smoothly.
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Apr 04, 2016
That were on time and professional.
suggestions

Nothing

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Apr 03, 2016
I have used AB Movers twice now. The first time, I had scheduled 3 men, I only got 2 (I was however given a small discount for the inconvenience). They were about 45 minutes late which I understood. However, this past weekend, I had scheduled for the movers to arrive between 10am and noon. At noon, when I still had not heard from them I called the office, they could not explain why I had not received a call and then proceeded to tell me that my movers would arrive between 1pm and 2pm. At 2.30pm I called back and explained I had still not received a call and was told they would be there "soon". They arrived at 4.30pm. Unacceptable. If you are late, you communicate that. When my movers eventually arrived, they had one more person than I had planned for (4 instead of 3). They may have left 2 of the 4 at home since they barely did anything. It took just over 4 hours for a reasonably small move. The trip charge of $55 was waived for "inconvenience", but lost money was made up for the amount of time it took. I was not impressed and will never be using this company again. 2 stars because my experience in booking was great and the relocation specialist was helpful before the move. However, if you can't communicate when you are at fault you fall extremely short.
suggestions

Communication, better discounts when you have caused extreme inconvenience.

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Apr 03, 2016
I've used Abmoving twice this week and each crew was courteous and paid close attention to detail, when handling my household items.
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Apr 01, 2016
The workers work at snails pace. They didn 't label what tv came from what bedroom!! When they removed the stands and parts they threw them all together in a box. We have no idea what tv stand goes with what tv!! We had no idea what matress went with what room!!! Just very unorganized and uncaring about the homeowner.
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Apr 01, 2016
AB Moving provided excellent service for me. They arrived on time and got the job done in a timely manner
suggestions

I would definitely recommend them to others. I was very pleased with the service provided by AB Moving.

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Mar 30, 2016
Very professional. They wrapped everything and nothing got scratched or broken. Showed up on time and worked quickly to finish. Everything was great!
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Mar 28, 2016
They broke a couple of items, argued with one another, stopped for drinks on the way to the new place,, tried to sell us used washer dryer and it felt like they took their time to make the move last longer. They told us so.wine would be in touch with regards to the items broken but no one has called.
suggestions

To long to write!