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AB Moving, Plano

Plano, TX

91%

recommend 7971 surveyed
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May 07, 2019
suggestions

We have used AB in the past. This time, the crew was contracted out by AB. Came in a used/unmarked moving truck which just looked tacky (my parents even asked me who I ended up using to move us (as they're looking for someone soon), when I told them AB, his face looked disgusted that, that was the truck they sent. He assumed I used an independent "person", not "company". There was sprinkles in the morning and possible storms that afternoon. The lead guy kept calling my husband wanting to make sure we still wanted to move that day, and that "it was raining in Ft. Worth" where they were coming from. My husband said "it's not raining here and of course we still wanted to move"/we HAD to move out starting that day. It was a bummer to start the morning that way, when I had everything planned out to a T, it was suppose to be happy and not stressful. We had two closings that morning, one for the sale of the old house and one for the purchase of the new house. I wanted it to be a happy, smooth day. My only request was that the movers come as close to 12:30 as possible (because I had someone watching my kids for me)... it was 2:20 when the guys finally showed up. They dinged several pieces of furniture and walls at the old and new house. When we got to the new house they seemed very rushed. The lead made a comment to my husband that they "were going to have to stop taking boxes and furniture to the labeled rooms because that was going to take too long and that they quoted the job for many less hours than it was taking". I had ran out to get the workers and my family pizza and drinks, but by the time I came back, they were already packing up to leave. When I walked back in (after being with them all day and having pleasant conversation) I was disappointed to see there were boxes and furniture that didn't get brought to their intended rooms (this was before I learned of the comment that was made), so that left my husband and I to do it ourselves (which was the whole purpose of hiring someone to move us... so we wouldn't have to do that), and to top it off, they didn't tell me good-bye & thank you, which I thought was ill mannered.

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May 07, 2019
Movers arrived within the window of time quoted, they were efficient and did not waste time, all of my furniture arrived safely.
suggestions

No improvement needed.

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May 07, 2019
The speed and care with which your guys moved my piano was truly impressive!
suggestions

The arrival of your team was delayed by several hours. Fortunately, I had other things I could be doing so it didn't inconvenience me.

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May 07, 2019
suggestions

Two trips, 7 1/2 hours ( live 15 minutes away from former home) 45minutes to an 1hour in between homes, half assembled furniture or incomplete furniture, and almost $900 later still had to move the next day. Truly disappointing with the speed of things though the movers where nice enough. When brought up concerns the person in charge he was confrontational and had poor attitude. Mover where ill prepared, we had to take apart furniture due incomplete tool on movers part. Tip was given because of the helpers. I will not recommend this business.

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May 07, 2019
I have used and recommended AB several times. Teams have always been excellent.
suggestions

Not much

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May 07, 2019
The guys are friendly and nice to work with. Also very helpful.
suggestions

nothing at this time

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May 06, 2019
Arrived on time, actually a bit early which was great! Very professional, organized and impressively fast, I will definitely use AB Moving again if needed!
suggestions

No improvement needed.

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May 06, 2019
Movers were professional and efficient.
suggestions

No ideas.

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May 06, 2019
Had a great experience. They were accommodating, showed up on time and did everything in the time allowed.
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May 06, 2019
The guys listened very well, were quick and didn’t stop until we made them get some water. It’s affordable and their customer service was great!
suggestions

As far as what I’ve seen there’s not much that you need improvement on.

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May 06, 2019
They were on time , efficient, curteious and hard working.
suggestions

I must say just keep it up !

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May 06, 2019
AB Moving was very easy to schedule a move, followed up with phone call reminders and the crew was very punctual. The crew did a fabulous job!
suggestions

Nothing....extremely easy process!

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May 06, 2019
I received the best service there is!
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May 06, 2019
Reasonably priced, took good care of the items they moved
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May 06, 2019
The team did a great job, was very professional and organized. They took good care of all my items wrapping everything before loading into the truck. I would definitely recommend them to anyone needing this service.
suggestions

Can’t think of anything

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May 06, 2019
Punctual & efficient!
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May 06, 2019
I already did recommend your service!
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May 06, 2019
Have used AB moving multiple times service has always been great
suggestions

Nothing service is perfect

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May 06, 2019
The moving crew was excellent. They arrived on time. They called prior to arrival. They arrived and, frankly, we were not really extremely ready to go. Many smaller items were not boxed and we had not had so much time to organize. We had items going to both storage and a new home. The supervisor, Danny, was extremely professional and asked to tour the rooms in the home and get an overview of where things were going. We had somewhat complicated instructions as to how we wanted items arranged in storage and the new home. I anticipated having to repeat my original requests. I did not have to repeat anything. Danny remembered exactly the way we wanted things arranged. He gave me very good advice on the storage of some items. While movers can never guarantee that walls or doors will remain scratch free during a move, Danny and his crew made miracles happen. They did not damage a single thing in the house. They wrapped items carefully and quickly and were very quick at getting things done. Look, I contacted many movers in the DFW area. We had not moved in many years. We were moving from a 3,500 square foot house with many heavy and valuable objects. This moving company charges by the hour, so we had some concern they might take a lot of time. Not so. They stopped for maybe 2-3 water breaks individually. These breaks were very brief. The crew was very young but it was clear they were very hard workers and they were trained well. Very professional, very intelligent, and careful. It was a pleasure. Ask for Danny’s crew. I got quotes from some of the major moving companies for literally thousands and thousands of dollars. A-B did an incredible job for a very reasonable price.
suggestions

Not much. I couldn’t be happier with them.

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May 06, 2019
They were efficient, friendly and very professional.
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May 06, 2019
Very detail oriented and good customer service
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May 06, 2019
suggestions

Y’all damaged my walls in my new house. Damaged pieces of my furniture as well. Only put furniture back together just enough to look like it was put together. All the bolts a screws were barely in. Furniture was unsafe until I fixed everything.

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May 06, 2019
suggestions

The movers we got dinged and scratched walls, broke a handle on our washroom faucet, and damaged an office desk by putting it on a dolly. They did not know how to install our washer and dryer nor could they disassemble or reassemble a crib. Took 6 hours and their entire truck hours to move only 1.5 rooms worth of pre packed boxes, a couch, a tv, 1 bed, an entertainment center, and a washer dryer. Thank goodness we did not have more than one bed, a dining table, a fridge, or more than 1 couch otherwise it would have required a return trip and more time. These guys were slow and did not take care of things labelled fragile.

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May 06, 2019
suggestions

booked everything online and had some emails exchanged between me and a representative of the company. I have the emails to prove that I needed packing services as well as moving services. I also indicated that I thought it would take more than 2 hours which was on the estimate. I also was very specific in the email that some things would go to the apartment and some would go to storage. I even asked the representative I had been emailing how they would pack the truck since things needed to go to two different places. When the crew showed up, they had no idea they were supposed to pack my stuff. Luckily I had boxes, paper and tape. Lets just say they probably weren't mean to pack. I am surprised more things weren't broken. I was getting concerned at how late it was so I asked that we wrap it up. They left a bunch of stuff unpacked. It took me more than a week to move the remaining items - some of which was because I have a small vehicle. When we got to the apartment, they seemed really tired. I soon realized that the window to take things to storage was closed. I told the lead of the crew and he said they would have to unload it in my apartment, which they did. They stacked things on top of other things that it would be obvious not to stack anything on. It cost a lot of money and I could barely move around my 700 sq ft apartment with 1100 sq feet of stuff. Never again. Never again. Buyer beware of these folks

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May 06, 2019
Very friendly, professional, and quick!