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AB Moving, Plano

Plano, TX

91%

recommend 7971 surveyed
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Jun 21, 2019
suggestions

The moving crew that was sent was not able to moving my furniture even after I told the person that on the phone that gave me the quote that it was a very big and heavy desk.

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Jun 21, 2019
suggestions

The movers kept stopping on hourly clocked time! Never again will use or recommend this moving company

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Jun 21, 2019
Fast, professional, polite, and reasonable price. Could want nothing more.
suggestions

Non

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Jun 21, 2019
suggestions

It took an hour for the movers to load the truck I had roughly 10 boxes a bed frame and a mattress and box spring and some containers with shoes. One of the movers scratched up my guest bedroom door moving an arm chair into the room. Then they claimed they couldn’t hook up my dryer because the coil was too small coils are one size fit all all he had to do was adjust the clamps to make it larger or smaller to fit. The coil he claimed was too small was damaged and I had to go purchase a new one

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Jun 21, 2019
Appreciated the care they took with our furniture. The process went very smoothly!
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Jun 21, 2019
The professionalism of the moving teams. They arrived when anticipated, worked carefully, but quickly and made a difficult situation less stressful.
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Jun 21, 2019
Because they were on time did a great job
suggestions

Nothing

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Jun 21, 2019
The moving team that came was great. Very professional.
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Jun 21, 2019
They were on time, quick, and did a great job.
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Jun 21, 2019
Very professional. Hustled to get the move finished quickly as possible
suggestions

Ok

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Jun 21, 2019
suggestions

The guys that came out on Saturday to move me was the worst mover I have ever experience in moving for the money that I paid. I would have did better hiring two random people off the street, because I had to pay someone else to move my stuff that same day. The whole purpose of hiring the moving company so I wouldn't have to move anything my self due to my injury (my foot). So no I would not recommend this company.

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Jun 21, 2019
Affordable, efficient, great employees
suggestions

Nothing

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Jun 21, 2019
Very professional and very good wrapping up moving my things!
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Jun 21, 2019
suggestions

In the past, AB moving has been great, but this time around, the movers were slow, the truck had major issues (took them almost an hour to fix the ramp), and when I started helping, they started going quite a bit faster. They also did a barely mediocre job (at best) protecting our items and the new house- several small parts missing, a pair of wall gouges, and a bed frame they wrapped was wrapped so tightly it actually broke or bent several of the attachment points. The movers as people were very nice, and "good guys"... just slow and comparatively inexperienced compared to my previous moves with AB moving. 11.25 hours to move a fully packed-up 3 bedroom apartment into a house is a bit long, especially at the rate we were paying.

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Jun 21, 2019
Michael and his team were extremely prepared, worked quickly and were just plain pleasant to speak to. When our seller’s movers had trouble moving her oversized refrigerator out of our home, they stepped right in to help (with my consent). I totally appreciated the team’s down to earth demeanor, attention to safety and desire to get our belongings moved in and out ahead of schedule. I’ll definitely recommend AB moving in the future - and specifically, Michael and his team!
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Jun 21, 2019
Mike is amazing! Tyler and Neimiah were fantastic!!! But ab moving has moved me 4 or 5 times and EVERY TIME I have enjoyed the experience... y’all are the best!
suggestions

Nothing that I can think of

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Jun 21, 2019
The crew was very patient and they did a great job of arranging the stuff. They had a smile on their face all the time and were prompt and efficient.
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Jun 16, 2019
The movers were extremely kind and took great care of my stuff. I loved that they wrapped everything up before moving it to ensure no damage was done. I also appreciated how quickly they got everything moved and to my new place.
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Jun 16, 2019
suggestions

It was a very bad service. For a moving job of 3 hr, your team took 6 hrs to complete. It was very slow service and at least one person was resting all the time even though you claim that you sent 3 men people. The reason I chose AB moving is I had your server couple of years back but now I'm not going to use your service again and I will not let anyone I know will use your service. It's Frank and team who did the bad job and was not even worth of doing this job.

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Jun 15, 2019
suggestions

A soundbar wasn't moved to my new property and now I need to replace it. Pretty frustrated at lack of communication and timeliness of responses.

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Jun 14, 2019
The customer service has been top-notch from the beginning (Mike Lamb was attentive to my questions, rescheduling move day, confirmations, and the actual move day went smoothly!) The movers were professional, friendly, positive, and efficient. The crew: Rodney Washington, Nehemiah Washington, and Tyler Ivery were fantastic.
suggestions

I can't think of a thing they could do to improve. It was great!

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Jun 13, 2019
Fast services. They were efficient with completing my move
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Jun 11, 2019
They were friendly.
suggestions

Be faster

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Jun 10, 2019
Domingo and his team did an excellent job, very professional and very friendly!
suggestions

Nothing! They did great!

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Jun 10, 2019
suggestions

Well this time was a severe let down. The crew was a contracted crew and they hustled to load the truck from the house I was moving out of but failed to listen to my requests for the house I was moving into. Several things were broken and even though they attempted to repair the items the whole experience was a huge let down. I wish I had better things to say. The crew was polite though. They did hustle on the move out but when it came time to unload it was like a whole other crew showed up. So disappointing.