More discounts for repeat customers
Everything was great!!
Really nothing in my eyes. You get what you pay for.
Have used the company 4 times and 2 have been HORRIBLE. I moved from a 4 bedroom house to a 1 bedroom apt and it took longer for them to move me to the apt then it did to the house. I argued with them that they were missing part of my bed because they could not figure out how to assemble it. They assured me nothing was on their truck took them 30 mins going back and forth trying to assemble. I got outside they have the missing parts of my bed and 2 others things outside in the hallway. I did not get any discount for that nor did they take off the 1 hour it took for them with the bed. That was their mistake
They gave me an arrival time and the the day they were supposed to deliver the trailer they changed the delivery time 3 times. I ended up waiting on the trailer arrival for 6 hours, I had to reschedule my movers so I ended up canceling and using another company.
The team called before hand and was on time. We greatly appreciated that. We had a team of three gentlemen, the two Hispanic men (I apologize I don't know their name)were awesome. Professional and fast. However there was a smaller caucasian man who was terrible. He dropped several pieces of furniture, put a huge gash in the dry wall of our new place. At one point I heard him begging for help as he could not make it up the stairs with one medium size item. The other 2 guys were great.
Sofa leg got broken during move. Also, guys wouldn’t help put bed back together.
I've used AB Moving several times over the years. Not once has it ever taken 6 hours to move. But this last move took just that. I will search for a new moving company when I need another one.
The cost is pretty high, maybe have smaller trucks for people like me who don't have a lot of furniture
I cannot think of anything for your improvement.
better care of items and themselves
Everything was seamless.
Keep up the good work.
Nothing, great already.
n/a
I have a complaint about the movers and I made the complaint and I'm still waiting on a resolution.
suggestions
Last time we used you guys we were extremely impressed with the hustle and you were able to move our stuff to a location 40 minutes away in only about 3.5 hours. Only a year later it took 6 to move the exact same stuff just a mile away so I’m not sure how that happened. It was so bad that I got to the point of telling the movers to leave stuff at the other house because they were going so slowly. They were nice people but I was not impressed with the speed, especially since I know it has been done in less time.