Nothing that comes to mind. I thought pricing for the trip fee and hourly rate for 3 movers was reasonable.
Nothing to improve on.
Keep up the good work
I’ve used AB moving many times and recommended you to friends and my mom (and they ended up using your service). This last time I used you though the move should have taken 3 hours TOPS (i was moving out of a 700sq loft). It took them over 5 and they were moving slow as hell. I’m sure to make more money. I helped them pack the truck so we could hurry up and my boyfriend helped unpack the truck. We paid to have this service. We shouldn’t have had to do anything so they would work harder. To top it off I called the next day to talk to someone about it. Left a message and requested a call back. And called back a few more times. No one has ever answered or reached out to me. I won’t be recommending you to anyone. (949)680-6045
Better communication on what goes where.
I don't have any complaints.
Not a whole lot! They did an excellent job!
Multiple items were scratched and I feel like they stretched the time out so they could get paid more. I was quoted 6 hours and it 10. They also took lunch without considering I had a deadline.
I would suggest a 3rd floor to a 3rd floor move to be done by 3 men, not 2. It did take a long time for them to move me. Which of course was more $$$. I didn’t anticipate them taking almost 5 hours to move a 525 sq foot apartment. But it was extremely hot, so that added time also, I’m sure.
Most of our furniture ended up with dents and scrapes. Not to mention the fact the movers also got dirt grubby hand stains on our $2K purple mattress. We plan on never using your company again. Absolute disappointment after our friends recommended AB moving.
my tempurpedic mattress is ruined. it ended up getting folded the wrong way and now has a lump in the mattress that i cant seem to fold out. also, very pricey.
Nothing! You guys got this!! Keep doing exactly what your doing.
Nothing.
The first time we used AB moving, everything went great, that's why we hired them again. But the second time around, not the same experience. The movers were very slow, I'm sure it was on purpose, no hussle in their step at all! All we needed moved were big pieces of furniture and it still took 6 hours. Very disappointed. They also had to remove doors which didn't have to be removed the first time, maybe in an effort to delay further? Who knows, we just wont be referring anyone in the future.
Can’t think of anything.
The lead mover )who own the truck) dragged the moving process. He was on his phone a lot. It could be fine at least an hour earlier.