Love them!
N/A
Nothing that I can see at this time.
The sense of urgency from this crew was slow compared to previous crews, and a lot phone checking was a priority for one guy. It felt like this job was being milked for time.
Nothing comes to mind.
Paid for 3 men for packing/moving , and I got 2 men and a 15 year old.
Have a referral program to get money off a move if someone books a move and gives your name as the person who referred them.
The job was rushed and I'm not mad about that but 2 screws on my kids bunk beds was stripped.. then they tried to lie and say someone else did it but that's impossible as Rooms to Go delivered and put the beds up AND the beds hadn't been touched since the move. So the bottom bunk is not useable until i buy new screws.. Screws on one of the dressers were screwed too far to where they were showing on the outside of the wood (almost went completely through).. They tried to tell me that all of my things wouldn't fit in the truck and thought that i would change my mind when they told me about having to pay another trip fee.. when i said i didn't mind paying they changed their tune and made everything fit.. but if i would've said oh it won't fit.. then don't worry about it.. i would've been stuck trying to find out how i was going to get my washer and dryer to my new apt.. i feel like they tried to get over on me..
Nothing
When they got there the main guy was thorough and that was cool but he made it sound like I wasn’t prepared- like i didn’t know how much it was going to be. I just wanted to get started so I was probably anxious to start but it was kind of annoying
Dropped and dented my washer. Scratched my wood floor after being told multiple times not to drag boxes or furniture. Scratched my dryer.
No suggestions
Provide up front estimate for the number of hours to complete the job and warn the customer if there's an expectation that time will be exceeded. I expected the move to take about 7-8 hours based on other companies moving estimates. Factored in an additional 1-2 hours for a few small additional items that were added into scope once they arrived. AB Moving took 11.5 hours to complete the job - some of the disassembling and wrapping of furniture was unnecessary given the destination was only a mile away.
No suggestions
I’ve used y’all twice in the past, both times paid for 2 movers & received 3. This time, because my move was bigger, I went ahead & paid for the 3 man crew. But unlike the other times, the 3rd man in this crew was someone’s little brother & didn’t know what to do & didn’t do the same amount of work as the others or the workers in the past. I’ve referred two people to your company, Jenn/James Epperson & Karen Nejtek, but didn’t receive my referral rewards or a price break on my recent move. It was a disappointing process, for sure.
suggestions
Two of the guys kept moving but the other one was very slow. In fact the other two were getting onto him for taking so long to wrap everything in plastics wrap. It took over 3.5 hours to load the truck and only an hour to unload. It shouldn’t have taken more than 3 to 3.5 hours to move my two bedrooms apartment. I honestly do not feel that my total should have been for a 3 guy crew.